Responsible Gaming at rtv99 — Play Smart, Stay Safe
rtv99 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Your wellbeing always comes first.
What Is Responsible Gaming?
Responsible gaming means treating online casino and sports betting as a form of entertainment — not as a way to make money or escape problems. At rtv99, we believe gambling should be fun, voluntary, and always within personal financial limits. The platform is designed to give every Bangladeshi player full control over how they play, how much they spend, and how long they stay on.
We understand that for a small number of players, gambling can become a problem. That is why rtv99 has built a comprehensive set of responsible gaming tools directly into the platform — giving you the power to set limits, take breaks, and get help whenever you need it. These tools are available to every registered player, free of charge, at any time.
Gambling is not a solution to financial difficulties. If you are experiencing financial hardship, please do not use rtv99. Contact our support team at [email protected] and we will guide you to the appropriate resources.
Your Responsible Gaming Toolkit
Understanding Deposit Limits in Detail
Deposit limits are one of the most effective tools for keeping your gambling within budget. rtv99 allows you to set a maximum amount you can deposit over a defined rolling period. Here is how they work:
- Daily limit — applies to the 24-hour rolling window from the moment you set it. Ideal for players who want day-to-day control over their spending.
- Weekly limit — covers the rolling 7-day period. Useful if your play is concentrated on certain days, such as weekends or BPL match days.
- Monthly limit — covers the rolling 30-day period. The broadest control, best suited for players who want a single monthly budget cap.
- Reducing your limit takes effect immediately. Increasing your limit requires a 72-hour cooling-off period before the higher limit becomes active — this prevents impulsive decisions in the heat of the moment.
To set or adjust your deposit limits, log in to your rtv99 account and navigate to the Responsible Gaming section under Account Settings. Our support team is also available 24/7 to help you configure limits if you prefer to do so via live chat or email.
Cooling-Off Periods and Self-Exclusion
If you feel you need to step away from gambling temporarily, a cooling-off period lets you suspend your rtv99 account for a defined period between 24 hours and 90 days. During a cooling-off period, you will not be able to log in, deposit, place bets, or access any gaming content. Any withdrawable balance will remain in your account and will be accessible once the cooling-off period expires.
Self-exclusion is the strongest tool available. When you request self-exclusion, your account is permanently closed for a minimum period of 12 months. During this time, rtv99 will also take reasonable steps to prevent you from opening a new account using the same identity details. Self-exclusion requests are processed immediately by our support team — you do not have to wait. To request self-exclusion, contact support directly at [email protected] with the subject line "Self-Exclusion Request".
Once a self-exclusion has been applied, it cannot be reversed before the minimum 12-month period has elapsed. This is intentional — it protects you during a vulnerable period. When the exclusion period ends, re-activation requires a written request with a 7-day cooling-off before the account becomes active again.
Recognising the Signs of Problem Gambling
Gambling more than you originally planned, or finding it difficult to stop once you have started.
Chasing losses — placing bigger bets to try to recover money you have already lost.
Borrowing money, selling possessions, or using essential household funds (rent, food, bills) to fund gambling.
Feeling anxious, irritable, or restless when you are not gambling, or using gambling as a way to relieve stress or negative emotions.
Lying to family, friends, or colleagues about how much time or money you spend gambling.
Neglecting work, study, family responsibilities, or personal health because of time spent gambling.
Feeling a need to gamble with increasing amounts of money in order to feel the same level of excitement as before.
If you recognise two or more of these signs in yourself or someone you know, please contact rtv99 support immediately or reach out to a professional gambling support organisation. Asking for help is a sign of strength, not weakness.
Protecting Minors — 21+ Platform
rtv99 operates a strict 21+ policy. Anyone under the age of 21 is prohibited from registering an account or using any part of the platform. Age verification is a mandatory step during registration and must be completed before any deposit or withdrawal is processed. If we have reason to believe that an account belongs to a person under 21, it will be suspended immediately pending investigation and all associated funds may be withheld.
Parents and guardians are strongly encouraged to use parental control software on shared devices to prevent minors from accessing online gambling platforms. If you believe a minor has registered on rtv99, contact us immediately at [email protected] with the subject line "Minor Account Report". We will investigate and act within 24 hours.
How to Get Help
24/7 Live Support
Our support team is available every day of the year, including public holidays in Bangladesh. Reach us via live chat on rtv99.org or by email at [email protected]. All responsible gaming requests — including limit adjustments, cooling-off periods, and self-exclusion — are handled with full confidentiality.
Email Support (Plain Text — Not a Link)
Write to [email protected] with the subject line "Responsible Gaming" for any account control request. We will respond within 2 hours for urgent requests and within 24 hours for general enquiries. All communications are treated with strict confidentiality.
Request an Immediate Account Pause
If you feel you need to stop playing right now, contact support and request an immediate account suspension. Our team will action this within minutes — no waiting period, no forms to complete. Your account will be frozen until you are ready to return, or permanently if you choose self-exclusion.
Our Commitment to Responsible Gaming
Strict Age Verification
Every rtv99 account undergoes mandatory age and identity verification before any financial transaction is processed. We do not accept registrations from persons under 21 under any circumstances.
Automated Monitoring
rtv99's platform monitors player behaviour patterns for early signs of problem gambling — including rapid session increases, sudden large deposits, and loss-chasing patterns. Flagged accounts are reviewed by our responsible gaming team and players may be contacted proactively.
Trained Support Staff
Our support team receives specific training on responsible gaming, problem gambling awareness, and how to sensitively handle requests from players who may be experiencing difficulties. All support interactions are confidential.
Transparent Game Information
rtv99 ensures that RTP (return to player) percentages, game rules, and house edge information are accessible within every game interface. Players are encouraged to understand the odds before playing.
Smart Play Tips for rtv99 Players
Responsible gaming is not just about limits and tools — it is also about the mindset you bring to every session. Here are some practical guidelines that every rtv99 player in Bangladesh should keep in mind:
- Set a budget before you start — decide how much you are comfortable losing before your first bet, and do not exceed it regardless of results.
- Never gamble when you are emotionally distressed, tired, under the influence of alcohol, or in a hurry — these states impair judgement and lead to poor decisions.
- Take regular breaks — step away from the screen every 30-45 minutes. This reduces fatigue and helps you maintain perspective on your session.
- Think of winnings as a bonus, not an expectation. Casino games and sports betting carry inherent uncertainty — no strategy guarantees consistent profit.
- Balance gambling with other activities — keep gaming as one part of a healthy lifestyle that includes exercise, social connection, and time away from screens.
rtv99 wants every player in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh to have a positive experience on the platform. If anything about your gaming feels out of balance, do not hesitate to use the tools available or reach out to our support team. No request for help is too small.
Play Responsibly with rtv99
Ready to enjoy the games? rtv99 offers live casino, cricket betting, slots, and more — all designed for a safe and enjoyable experience. Explore the platform or read our FAQ for more guidance.