rtv99 Frequently Asked Questions

Creating an rtv99 account takes under two minutes. Visit rtv99.org, click the registration link, and enter your name, email address, mobile number, and a secure password. You must be 21 years or older to register. Once submitted, a confirmation is sent to your registered mobile or email — activate it before making your first deposit.

rtv99 requires a valid government-issued photo ID — National ID card, passport, or driving licence — plus proof of address such as a utility bill or bank statement dated within the last three months. KYC is mandatory before any withdrawal. Upload clear, unedited images to speed up review; most verifications complete within 24 hours.

On the rtv99 login page, click Forgot Password and enter the email address linked to your account. A password reset link arrives within a few minutes — check your spam folder if it does not appear. Reset links expire after 30 minutes for security, so use the link promptly. Contact [email protected] if you continue to have trouble.

No — rtv99 permits strictly one account per person. Duplicate accounts are detected during KYC and may result in both accounts being suspended with winnings voided. If you accidentally created a second account, contact support immediately to close it. The one-account rule is also a responsible gaming safeguard that protects players from chasing losses across multiple profiles.

Email [email protected] with the subject Account Closure Request from your registered address. Withdraw any remaining balance before requesting closure as the process takes 3 to 5 business days. For problem gambling concerns, rtv99 also offers immediate self-exclusion — your account is locked at once with no waiting period. See the Responsible Gaming page for full details.

bKash deposits on rtv99 are credited almost instantly — usually within 30 to 60 seconds of the transaction being confirmed by bKash. If your balance has not updated after five minutes, screenshot your bKash confirmation and contact rtv99 support with the reference number. Do not attempt a second deposit until the first is resolved.

The minimum deposit on rtv99 is ৳200 for bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank the minimum is ৳500. rtv99 sets no maximum deposit limit on its side, though your payment provider may apply its own daily caps — always check your bKash or Nagad wallet limits before a large transfer.

The minimum withdrawal on rtv99 is ৳500 for bKash and Nagad, and ৳1,000 for bank transfers. KYC verification must be completed before any withdrawal is processed. Mobile money withdrawals typically take 1 to 3 business hours; bank transfers take 1 to 2 business days. rtv99 charges no withdrawal fee on its side, though your payment provider may apply standard transaction charges.

No — rtv99 requires withdrawals to go to the same payment method and account used for the original deposit. This is an anti-money-laundering requirement. If your bKash number has genuinely changed, contact support with proof of the new number's ownership before requesting a withdrawal. Attempts to withdraw to an unregistered number will be declined automatically.

rtv99 charges no platform fee on standard deposits or withdrawals. Any charges you see come from your payment provider — for example, bKash applies its standard send-money fee on outgoing transfers. Where possible, use the Cash In option on bKash rather than Send Money to reduce fees. Check your bKash or Nagad app for the current fee schedule.

rtv99 offers 500+ games across multiple categories: live casino games including baccarat, roulette, blackjack, and Dragon Tiger from Evolution Gaming and Ezugi; video slots from Pragmatic Play, NetEnt, and Microgaming; crash games including Aviator by Spribe; cricket, football, and kabaddi sports betting; and specialty table games. New titles are added regularly every month.

rtv99 cricket betting covers BPL, IPL, T20 World Cup, Test matches, and international ODIs featuring the Bangladesh Tigers. Place pre-match bets on match winner, top batsman, total runs, and more, or bet live during the match with odds that update ball by ball. Minimum bet is ৳50. Winnings are credited to your rtv99 balance within minutes of the final result.

Yes — rtv99 is fully optimised for mobile browsers on Android and iOS. Open rtv99.org in Chrome, Safari, or any modern browser on your phone or tablet; no download is required. Live casino streams, slots, and sports betting all work smoothly on a stable 4G or Wi-Fi connection. The site adapts automatically to any screen size.

All slot games on rtv99 use a certified Random Number Generator built into each game by its provider — Pragmatic Play, NetEnt, Microgaming, and others. Every spin result is statistically independent and cannot be predicted or manipulated. Each game's published RTP percentage is set by the provider and independently audited. rtv99 does not modify game outcomes in any way.

RNG casino games on rtv99 are software-driven — outcomes are determined by a certified random number generator and you play at your own pace. Live casino games stream a real dealer filmed in a professional studio, with results from physical cards, a real roulette wheel, or dice in real time. Both are available 24 hours a day on rtv99, with HD video and live chat on the live tables.

rtv99 offers new Bangladesh players a welcome bonus on their first deposit, credited as a percentage match of the initial deposit amount. Bonus percentages and caps are updated regularly — check the Promotions section after logging in for the current offer. All bonuses are subject to wagering requirements that must be completed before any withdrawal is made.

A wagering requirement on rtv99 means you must place bets totalling a set multiple of your bonus amount before the bonus balance becomes withdrawable cash. For example, a ৳1,000 bonus with a 20x requirement means you need to wager ৳20,000 total across eligible games. Slots typically contribute 100% toward the rollover; some table games contribute less. Full terms are shown in the Promotions section.

Yes — rtv99 bonuses have an expiry period, typically 7 to 30 days depending on the specific promotion. If the wagering requirement is not completed within that window, the bonus and any associated winnings are forfeited. The expiry date for each bonus is shown in your account's Promotions section. Always read the bonus terms before opting in to avoid losing a bonus through inactivity.

No — bonus winnings on rtv99 cannot be withdrawn until the full wagering requirement attached to that bonus is met. Your account balance shows real money and bonus money separately so you can track progress. You may withdraw your real-money balance at any time, but doing so while a bonus is active may cancel that bonus — check the specific promotion terms before withdrawing.

rtv99 periodically offers free spins as part of welcome packages, reload bonuses, and seasonal promotions — for example during Eid, Pohela Boishakh, or BPL season. Free spins are credited automatically when triggered. Winnings from free spins are subject to a wagering requirement before withdrawal. Check the Promotions section regularly or opt in to email notifications to stay updated on active free spin offers.

rtv99 uses SSL encryption to protect all data transmissions and financial transactions on the platform. Player funds are held separately from operational accounts. The platform applies fair-play certified RNG technology from established providers and enforces strict KYC to prevent fraud and underage gambling. rtv99 employs industry-standard security practices to keep your personal data and money safe at all times.

The minimum age to register and play on rtv99 is 21 years. This applies to all players in Bangladesh without exception. Age is verified during KYC using your National ID card or passport. Any account found to belong to a person under 21 will be immediately suspended, funds withheld pending investigation, and winnings voided. rtv99 is committed to keeping the platform safe and age-appropriate for all users.

Log in to your rtv99 account, go to Account Settings, then Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits, activate a session time limit, or request a cooling-off period of 24 hours up to 90 days. Limit reductions apply immediately. For help configuring these tools, email [email protected] — all requests are handled confidentially and without judgment.

If gambling is affecting your finances, relationships, or mental health, contact rtv99 support immediately at [email protected] with the subject Self-Exclusion Request to have your account locked without delay. rtv99 applies immediate account suspension with no waiting period. You may also want to speak with a trusted family member or seek professional counselling. Please do not continue playing while you are in distress.

To request self-exclusion from rtv99, email [email protected] with the subject Self-Exclusion Request from your registered email address. The team processes self-exclusion immediately — your account is closed for a minimum of 12 months and cannot be reopened during that period. rtv99 also takes steps to block new registrations using the same identity details to protect you fully during the exclusion period.