rtv99 Privacy Policy — Your Data, Your Rights
This Privacy Policy explains what personal information rtv99 collects, how it is used, and the rights you have over your data as a player on the platform.
rtv99 is committed to protecting the privacy of all registered players and visitors. This Privacy Policy sets out in plain language how we collect your information, why we collect it, what we do with it, and how long we keep it. Please read this Policy carefully before registering an account or using any service on rtv99.
By using rtv99.org or registering an account, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with this Policy, you must not use the platform.
1. Who We Are and How to Contact Us
rtv99 is an online casino and sports betting platform serving players in Bangladesh. For the purposes of this Privacy Policy, rtv99 is the data controller — the entity responsible for deciding how and why your personal data is processed. Our contact details for privacy-related enquiries are set out at the end of this document.
This Privacy Policy applies to all data collected through rtv99.org, any associated mobile interface, and through any customer support interaction — including emails, chat messages, or any other communication channel operated by rtv99 for player support.
2. Information We Collect
rtv99 collects personal information when you register, verify your account, make deposits or withdrawals, contact support, or use any feature of the platform. The categories of information we collect are described below.
Information You Provide Directly
Information Collected Automatically
When you access rtv99.org, certain technical information is automatically recorded by our servers and analytics systems. This includes:
- IP address and approximate geographic location (city/country level — not precise GPS coordinates).
- Device type, operating system, browser version, and screen resolution — used for platform optimisation and fraud detection.
- Session duration, page views, and navigation path within rtv99.org — used to improve user experience and identify technical issues.
- Cookies and similar tracking technologies as described in Section 7 of this Policy.
3. How We Use Your Information
rtv99 uses the personal data we collect for the following purposes. We only process data that is necessary for the specific purpose for which it was collected — we do not process personal data beyond what is reasonably required.
- Account creation and management — to register your account, verify your identity, and maintain your player profile including balance, bet history, and preference settings.
- Payment processing — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods, and to verify that all transactions comply with our anti-money-laundering obligations.
- Customer support — to respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance related to your account or transactions.
- Responsible gaming — to monitor your gaming activity for signs of problem gambling and to apply responsible gaming tools (deposit limits, session time reminders, cooling-off periods, self-exclusion) when requested or when triggered by our automated responsible gaming system.
- Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited activities as defined in the Terms & Conditions.
- Platform improvement — to analyse aggregated, anonymised usage data to improve the performance, content, and user experience of rtv99.org. Aggregated analytics data does not identify you personally.
rtv99 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. All account suspension and fraud investigation decisions involving potential penalties are reviewed by a human compliance officer before action is taken.
4. Legal Basis for Processing Your Data
rtv99 processes your personal data on the following legal bases. For each processing activity, at least one of the bases below applies:
Contractual Necessity
Processing required to perform the contract between you and rtv99 — including account management, payment processing, and game delivery. Without this processing, rtv99 cannot provide its services to you.
Legal Obligation
Processing required to comply with applicable legal obligations including anti-money-laundering requirements, age verification obligations, fraud reporting duties, and record-keeping requirements imposed by financial regulations.
Legitimate Interests
Processing carried out for rtv99's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and analytics — where those interests do not override your fundamental rights or freedoms.
5. Payment Data and Financial Information
rtv99 takes the handling of financial information with exceptional care. When you make a deposit via bKash, Nagad, Rocket or Upay, the transaction is processed directly through your mobile payment provider's secure gateway. rtv99 receives a confirmation reference and transaction amount — it does not receive or store your full mobile banking PIN, password, or OTP.
For KYC and withdrawal verification, rtv99 may store a reference to the mobile wallet number or bank account number used for transactions. This reference is encrypted at rest and is used only to match withdrawal requests to the verified payment method on file — it is not shared with any third party for marketing or profiling purposes.
rtv99 will never ask you to provide your mobile banking PIN, OTP, full card number, or any other sensitive payment credential via email, chat, or any communication channel. Any message claiming to be from rtv99 and requesting such information is fraudulent — contact support immediately at [email protected] if you receive such a request.
6. Sharing Your Information
rtv99 does not sell, rent, or trade your personal data to third parties. We share your information only in the limited circumstances described below:
- Game providers and technology partners — rtv99 uses licensed game providers (including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe) to deliver casino and sports content. These providers receive only the minimum data necessary to operate the game session (e.g. a session token and your account currency). They do not receive your full personal profile or payment details.
- Payment processors — where required to process a deposit or withdrawal, rtv99 may share transaction confirmation details with bKash, Nagad, Rocket, Upay or the relevant bank. This sharing is limited to the minimum data required to confirm the transaction.
- Regulatory and law enforcement authorities — rtv99 may be required by applicable law to disclose certain player information to government bodies, financial regulators, or law enforcement agencies. Any such disclosure will be made only to the extent required by law and will be documented internally.
- Fraud prevention and compliance services — rtv99 may use third-party fraud detection and identity verification services. These services receive only the data necessary to perform their specific function (e.g. identity document verification or IP reputation check) and are contractually prohibited from using your data for any other purpose.
All third parties with whom rtv99 shares personal data are bound by contractual data processing agreements that require them to handle your data securely, use it only for the specified purpose, and comply with applicable data protection law. rtv99 does not permit any third party to use your data for their own independent marketing, profiling, or commercial purposes.
7. Cookies and Tracking Technologies
rtv99.org uses cookies and similar technologies to operate the platform, remember your preferences, and analyse usage. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies do not contain executable code and cannot be used to access other files on your device.
Types of Cookies We Use
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your rtv99 account. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.
8. Data Retention
rtv99 retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
- Active account data (identity, contact, and payment reference information) — retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with financial record-keeping obligations.
- Transaction and gaming activity records — retained for a minimum of 5 years from the date of the transaction or game session, as required for anti-money-laundering compliance and dispute resolution.
- Customer support communications — retained for 2 years from the date of the communication, or longer if the communication relates to an ongoing dispute, investigation, or legal proceeding.
When your data is no longer required under any of the above criteria, rtv99 will securely delete or anonymise it. Anonymised data — where all identifying information has been removed and re-identification is not possible — may be retained indefinitely for statistical and platform improvement purposes.
9. Your Rights Over Your Personal Data
As a player on rtv99, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered account email address. We will respond within 30 days.
Right of Access
You have the right to request a copy of all personal data rtv99 holds about you. We will provide this in a structured, readable format within 30 days of a verified request. The first copy is free; additional copies in the same 12-month period may incur a reasonable administrative fee.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may update certain information (such as your contact email or phone number) directly through your account settings. For changes to identity or KYC data, contact support with supporting documentation.
Right to Erasure
You may request that rtv99 delete your personal data. This right is not absolute — we may be required to retain certain data under applicable law (e.g. transaction records for anti-money-laundering compliance). Where deletion is not possible in full, we will inform you of the categories of data that must be retained and the reason.
Right to Data Portability
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV) and to transmit that data to another service provider where technically feasible. This right applies to data you have provided to us directly and that we process on the basis of your consent or contract.
rtv99 will not charge you for making a data rights request. Where a request is manifestly unfounded or excessive, rtv99 reserves the right to charge a reasonable fee or decline to act, explaining the reason in writing. If you are dissatisfied with how rtv99 has handled your data or responded to your rights request, you may escalate the matter by contacting our support team.
10. How We Protect Your Data
rtv99 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and rtv99.org, AES-256 encryption for sensitive data at rest, strict access controls limiting data access to authorised staff on a need-to-know basis, and regular internal security reviews.
While rtv99 takes all reasonable steps to protect your data, no online platform can guarantee complete security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, rtv99 will notify affected players as soon as reasonably practicable, describing the nature of the breach and the steps you can take to protect yourself.
11. Children and Age Verification
rtv99 is strictly for adults aged 21 and above. The platform does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the account registration and KYC process. If rtv99 discovers or has reason to believe that personal data has been collected from a person under 21, all data associated with that account will be deleted immediately and the account will be permanently closed.
If you believe a minor has registered an account on rtv99, please contact us immediately at [email protected]. rtv99 will investigate the matter urgently and take all necessary steps to close the account and remove the associated data. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing gambling platforms.
12. Changes to This Privacy Policy
rtv99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and make reasonable efforts to notify registered players via their account email address or through an in-platform notice.
Your continued use of rtv99 after the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the changes, you should stop using the platform and may request account closure by contacting support. The most current version of this Privacy Policy is always available at rtv99.org/privacy-policy.
13. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way rtv99 handles your personal data, please contact our support team. All privacy-related requests should be submitted in writing to the email address below, with the subject line "Privacy Enquiry" and your registered account email address included in the message body.
Privacy Contact Email (plain text — not a link)
Response Time
Privacy and data rights requests are acknowledged within 24 hours and resolved within 30 days. Urgent security concerns (e.g. suspected account breach) are escalated immediately to our security team and responded to within 2 hours during normal operating hours (Bangladesh Standard Time, UTC+6).
Your Privacy Is Our Priority
Have questions about how your data is used? Our support team is available 24/7. You can also explore our FAQ for quick answers, or review our responsible gaming tools.